When you want to send a package or
a document across the country, the foremost quality that you would expect from
the courier service that you are using would be trustworthiness. There are agencies that
promise the moon but do not even return your calls when the packet that you have sent does not reach in time. Or even
worse, your call is answered by their automated system and you are put through
an endless loop of recorded messages which leave you no closer to solving your
problem.
All of us have heard horror
stories of crucial documents being misplaced by the courier service and the
resultant loss in business or a botched college
admission. There are even cases
where the document that you have sent has not been received by the intended
recipient, and the courier service insists that it has been delivered, but can
give no further details.
When selecting a delivery courier
service for your company or personal use you should keep the following in mind:
– Can you trust them to keep their word? Check their
reputation online or with your friends. Are there any complaints regarding
their SameDay
– Do they have an adequate complaint
management procedure? If you have a query regarding an undelivered package,
will they reply to you immediately?
– Does the courier service that
you are considering meet your specific requirements? You may require the
document that you are sending to be picked up from your office or home or a
weekend delivery may be essential. Are these facilities available?
Above all, you need a courier
service that considers meeting its commitments its topmost priority and one
which can resolve problems as they arise. Choose wisely and pick a delivery courier service that is dependable and meets your specific needs.
